Shipping Policy

The buyer is responsible for shipping.

If you choose a shipping method that does not include insurance and your item is lost in the postal system, we will not refund the purchase price. All orders up to $50 is insured under USPS Priority Mail Shipping. Any orders over $50 is optional for the customer to purchase insurance. Please contact us for insurance quotes.

If you choose a shipping method that does include insurance and your item is lost in the postal system,  please take your tracking number and printed receipt to your local post office and file a claim. We do not file claims on your behalf (there are special situations where The 49th Supply Co. will need to contact the courier. Please let us know if you need assistance). 

All shipping costs are your responsibility, If you are exchanging an item, you are responsible for paying shipping to send it back to us, and for us to ship the new item to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item or items over a value of a $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item. 

MY TRACKING SAYS "DELIVERED" BUT I HAVEN'T RECEIVED ANYTHING!

What to do if your order was shipped USPS FIRST CLASS:

• USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
• Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information
• If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. The 49th Supply Co. cannot reimburse orders that were misdelivered by the post office or stolen from a property, thank you for understanding! (Read our Terms and Conditions)

What to do if your order was shipped USPS PRIORITY

• USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
• Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and in the end, they only tell you what your tracking says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information
• If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. You can call the USPS Hotline to file a claim, or you can do it online. Priority Mail comes insured by the USPS, and they are liable for misdelivered or stolen property in most cases. The 49th Supply Co. cannot reimburse orders that were misdelivered by the post office or stolen from a property, thank you for understanding! (Read our Terms and Conditions)