Shipping policy
If you choose a shipping method that does not include insurance and your item is lost in the postal system, we will not refund the purchase price. All orders up to $50 is insured under USPS Priority Mail Shipping. Any orders over $50 is optional for the customer to purchase insurance. Please contact us for insurance quotes.
If you choose a shipping method that does include insurance and your item is lost in the postal system, please take your tracking number and printed receipt to your local post office and file a claim. We do not file claims on your behalf (there are special situations where The 49th Supply Co. will need to contact the courier. Please let us know if you need assistance).
All shipping costs are your responsibility, If you are exchanging an item, you are responsible for paying the shipping to send it back to us, and for us to ship the new item to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item or items over a value of a $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.
Free Shipping does not apply when a specialty item (Floor Mat) is included in the order.